Notify Technology's Newsletter
Volume 21 - February 2008

One Solution For All Your On Premise and
On Demand Mobility Needs

 

Events / Media:


Read about NotifyLink on the Nokia web site!
Featured Application Of The Week!

Trade Shows:

Oracle Alliance 2008
MGM Grand Hotel
Las Vegas, NV March 10-13, 2008

Novell BrainShare 2008
Salt Lake City, UT
Salt Palace Convention Center
March 16 - 20 2008

New Supported Devices:



NotifyLink Product Updates:


NotifyLink v4.5

New Notify 4.5 Features

Device Clients

  • Direct Push or Scheduled Push Capability for any BlackBerry, Palm, Windows Mobile wireless handheld
  • Mobile Web Client for user configuration changes and account information and statistics
  • Two level audible alert notification for email
  • Enhanced Password Security
  • Remote wipe of SD card
  • Lost device display message
  • Confirmation message back to server that device has been erased
  • Support for Symbian 9.1 Operating System Series 60 initially supporting the Nokia E61, E61i, E62, N95, E65, E90 and 6120 devices.

Synchronization

  • Support for Multiple PIMS (calendar, contacts, and tasks)
    (11 PIMS currently supported)
  • Default action for messages that do not match any filter criteria
  • Support for SyncML enabled Smart Phones

System Administration

  • Administrative Login Levels
  • Admin specified authentication password
  • Automatic alerts sent to Admin of new NotifyLink releases for server and clients
  • Remote device configuration
  • Remote lock out of end user device settings
  • Device settings can be “pushed” out to the device based on Support Staff Admin levels
  • Define User Class (allows various configuration info to be assigned to a specific group of users
  • Added Department, Asset Tag, and Device Phone Number fields to the stored user information
  • New fields added to device list Device Type, Phone Number, Push Setting, Roaming, & SD Card Status
  • New view options check device status, File list, Search
  • Send information OTA (NotifyLink Updates or 3rd Party Apps, or files) to device by user class
  • Lock Device down at registration time (forces PW on device set by admin)
  • Back up NotifyLink data on device for device restoration purpose
  • Capacity Planning Statistics for System and Individual users
  • Over 30 monitoring subsystems for various NotifyLink internal service




NotifyLink Support Section:

NotifyLink Supported Platform Updates

Collaboration Suite

NotifyLink Enterprise Server 4.5

 

Versions Supported

CommuniGate Pro

CommuniGate Pro 5.1.12

Exchange

Exchange Server 2000, SP3 Update Rollup
Exchange Server 2003, SP2
Exchange Server 2007, SP1 

GroupWise

GroupWise 6.5 Service Packs 6 & 6up2
GroupWise 7.0.1
GroupWise 7.0 Service Packs 2 & 2HP

Kerio

Kerio 6.4.1 or 6.4.2

MDaemon

MDaemon 9.6.3

Meeting Maker

Meeting Maker 8.6.0 / Meeting Maker Sync Servlet 8.6.3
Meeting Maker 8.7 / Meeting Maker Sync Servlet 8.7

Mirapoint Message Server

Mirapoint Message Server 3.8.5 or 3.8.6

Oracle

Oracle Calendar Application Server 9.0.4.2.42
Oracle Collaboration Suite 10.1.2.3.3
Oracle Collaboration Suite 10.1.2.4.0
Oracle Collaboration Suite 10.1.2.4.2

Scalix

Scalix Server 11.1, 11.2, or 11.3

Sun Java Enterprise System

Sun Java Enterprise System 2005Q1 (JES 3)
Sun Java Enterprise System 2005Q4 (JES 4)
Sun Java Communications Suite 5 (JCS 5)

Zimbra Collaboration Suite

Zimbra Collaboration Suite 4.0.5
Zimbra Collaboration Suite 4.5.9
Zimbra Collaboration Suite 4.5.10
(Network Editions)





Notify International Carriers:






NotifyLink "Tip Of The Month":

1. When configuring filters, there is a default action that must be configured for items that do not match the criteria of the specified filters.  You want to ensure that the option is set to "Send" and not "Hold". The hold feature will prevent all email messages from being sent unless that message meets a requirement for a filter that is set to send.

2. International customers who are unable to use TCP or BIS when downloading the latest Blackberry client can still use the OTA installer.  Simply choose to install version 4.0.0 from the OS listing. This will install notifylink from the browser like the previous client so the carrier's network setting can be used.

3. With Daylight Savings Time around the corner, check your device for any patches or Operating Systems updates that may need applied. 

**Remember** If you have performed a hard reset or restored your device to default factory settings, you may need to install the DST update again...

 

NotifyLink Top FAQ's Of The Month:


Q:  How do I remove the new Blackberry 4.5.6.103 client from my device?

A:  Go into the new Notifylink installer. Next bring up the menu and go into advanced.  Bring up the Menu one more time and select Uninstall Notifylink.

Q:  I received an email that there was a new version of NotifyLink available for download on my BlackBerry.  I've downloaded it, but now I have a new icon, and my NotifyLink email program is still the same older version.

A:  We have completely redone our NotifyLink Client for BlackBerry.  If you're familiar with NotifyLink on Palm devices, our new client comes with an "Installer program" that is downloaded to your BlackBerry.  This is the new icon you see.  Select the Installer program to continue.  This will update your BlackBerry to the new client.  Once the Installer Program is selected, bring up the menu and select "Check for Updates".  This will start your update process.

Notice now that we are downloading all of the modules for the new client.  Once done downloading, you will now install the new client.  A pop-up will come up again and tell you that we are installing all of the new modules.  Once completed, your new client is ready to go.  Also, if you wish, you can remove the Installer Program once complete.  To do this, go into the 'Options' then select 'Advanced Options' then 'Applications'.   In this list, you will see our NotifyLink Installer Program.  Just highlight the installer program, bring up the pop-up menu, and 'Delete'.

Issue:

I recently upgraded my NotifyLink Server to version 4.5.  I can see that I am getting Calendar Events down to my device, but the PIM stats still show PIM Login Failure.  The time on it also shows from before the upgrade.

Resolution:

With the upgrade to 4.5, we have found that one of the tables in the NLES_IMAP4_POP3 database does not always update successfully.  If you are seeing this issue, you can look at the table to verify if an old column exists.  Run the following query in Query Analyzer:

Select errorcode from PIMStatus

If you see results from this query, the old column was not successfully removed.  Simply run the NotifyLink Installer again for the SQL Database Component, and the issue should be resolved.



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